Generational Group Advises Ameridial in Sale to Fusion BPO Services

By Generational Group

03/06/2019

Generational Group, a leading mergers and acquisitions advisor for privately held businesses, is pleased to announce the sale of its client, Ameridial Inc., to Fusion BPO Services. The acquisition closed December 31, 2018.

Ameridial provides enterprise telemarketing services with fully customizable support, serving the healthcare, retail, ecommerce and automotive dealer sectors. It also has a subsidiary that provides telefundraising services to nonprofit organizations. Ameridial’s headquarters are in North Canton, Ohio, with additional call centers in North Carolina and Maine. It has received numerous industry honors, including being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine.

Fusion BPO Services, founded in 2004, is a global outsourcing services provider with dual headquarters in Draper, Utah, in the U.S. and Kolkata, India. Its end-to-end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. The company was recently recognized in the Rising Star category of the Global Outsourcing 100® list published by the International Association of Outsourcing Professionals® (IAOP®).

To meet clients’ evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. The company expanded its U.S. footprint by acquiring Ameridial, and the transaction represents the ninth acquisition that Fusion has made in this space.

Pankaj Dhanuka, CEO and Founding Director of Fusion BPO Services, said, “The acquisition of Ameridial reinforces our commitment and strategy to deliver best-in-class, value-creation customer engagement services to U.S. clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”

Generational Group Senior Managing Director Doug Smith led the transaction, with support from Senior VP Ryan Johnson. Senior Managing Director Brian Hendershot established the initial relationship with Ameridial.

“The fit and synergies were obvious to both companies,” said Smith. “The deal came together very quickly.”